Refund Policy

Thanks for purchasing at Theme Demo.

For this Agreement, “Service” refers to the Company’s service, which can be accessed via our website at The Company is referred to by the terms “we,” “us,” and “our.” “You,” “client,” “customer,” or “subscriber” refers to you as a user of the service. The refund policy is governed by the terms and conditions defined at the URL

This refund policy affects your legal rights on purchases and payments made by you on our website, Theme

1. Refunds

You have 30 calendar days to request a refund for any transaction you do as a new client. You are eligible for a refund of the payment received if you choose not to continue our service due to performance reasons or quality concerns. Your refund request is subject to meeting the following criteria:

2. Eligibility

If you meet any of these circumstances, the refund policy does not apply to you, and no refund request will be considered-

  • Customers who have previously received a refund.
  • Requests received more than 30 days after the transaction date.
  • Transactions are done for plan upgrades or downgrades from any plan to any plan, including upgrades from the free plan.
  • Accounts on platforms where we offer a free 90 days trial. You should try our free trial and purchase once satisfied with the performance. Accounts that took advantage of the free trial period are not eligible for a refund.
  • Customers on custom/customized plans are not available on our website but are offered by our other channels, such as the sales and support team.
  • Bugs and Broken Features

In many cases, we see that the expected results are not achieved just because of inappropriate configuration or third-party services our clients use along with Theme Demo. Please allow our team to review and implement recommended settings or resolve issues with our software after receiving your refund request. We act as clients in different areas daily and appreciate your understanding of this subject. We believe it would be unfair to deny us the opportunity to work on the fixes.

3. Timelines

The refund procedure may take up to 48 hours to begin. Once the refund is completed, it may take up to 5-7 business days for the credit to appear on your bank statement.

4. Processing Fees

Refund payment processing costs may apply if the payment gateway you use charges them at the initial transaction time. The client shall pay such processing fees.

5. Subscription Cancellation

Any recurring subscription can be canceled anytime without prior request or notice by the subscriber.

6. Contact Us

If you have any questions regarding this Refund Policy or the practices of this website, don’t hesitate to contact us by emailing [email protected]

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